4 Records of Alleged Abusive or Improper Conduct in “Laredo Field Office”

July, 2023

Among cases cited in a July 2023 Human Rights First report was that of a Haitian asylum-seeking man to whom CBP officers denied access to emergency medical care, while harassing the humanitarian worker accompanying him.

Even during the Title 42 period, it was customary to be granted access to the Reynosa port of entry for medical emergencies requiring an ambulance. The humanitarian worker, however, was told by CBP officers at the limit line, “This isn’t our problem. If you want, you can bring him to wait in line.” At this time, other vulnerable individuals waiting to access the port of entry without an appointment were being forced to wait for over 72 hours in extreme heat. “If I bring him to wait in this line without medical care, he will die,” the humanitarian worker told CBP officers.

After advocacy by another local humanitarian worker, the ambulance transporting the critical case was approved to cross. Yet upon arrival at the port with the ambulance, the humanitarian worker and the Haitian man were harassed by CBP: “It’s you again?” the CBP officer greeted the humanitarian worker who tried to explain the situation but was silenced. A CBP nurse said, “You call this an emergency?” and removed the Haitian man’s oxygen tubes and ordered him to stand up, lowering him from the bed and off the ambulance. A CBP supervisor refused to provide the Haitian man with a wheelchair and instead forced him to walk and to carry his luggage, prohibiting the humanitarian worker from carrying it for him. The CBP supervisor accepted the man for processing and ordered the local humanitarian worker to leave, threatening her and saying she was prohibited from return:

“You’re already in trouble, so if you don’t want to have more problems, leave. You are no longer allowed in this area.”

— Asencio, Christina, Eleanor Acer, and Rebecca Gendelman. “Refugee Protection Travesty.” New York: Human Rights First, July 12, 2023. https://humanrightsfirst.org/library/refugee-protection-travesty/.

Sector(s): Laredo Field Office

Agency(ies): Office of Field Operations

Event Type(s): Abusive Language, Denial of Medical Care, Denial of Protection to Most Vulnerable, Intimidation of Humanitarian Workers

Last Known Accountability Status: Unknown

Victim Classification: Advocate or Humanitarian Worker, Haiti, Medical Condition, Single Adult

February 21, 2023

Media and NGO reporting indicated that CBP began forcing asylum-seeking families to separate at the borderline when only some family members were able to secure appointments, via the “CBP One” smartphone app, at ports of entry. Due to a very limited number of exemptions to the Title 42 expulsions policy, these appointments are scarce, and difficult to obtain for parents and children all together.

In February 2023 CBP officers on the borderline reportedly began more strictly enforcing appointments, refusing entry to family members who had not managed to secure appointments with the app, even as they accompanied spouses or parents with appointments.

The Rio Grande Valley, Texas Monitor reported on the scene at the bridge between Reynosa, Tamaulipas and Hidalgo, Texas:

Over on the Hidalgo bridge connecting with Reynosa, Priscilla Orta, an attorney working with Lawyers for Good Government, was in line last Wednesday waiting to cross back into the U.S.

“Next thing I know, there it is, at the bridge, you’re seeing it — people are being forced to make the decisions, families are fighting, there’s crying, they’re screaming,” Orta said.

Families she spoke with also reported feeling jilted by the sudden enforcement that meant they’d have to make a quick decision.

Orta returned to frantic families in Reynosa the next day with questions that CBP is attempting to address.

“I think what’s happening now is that they are trying to correct the issue,” Orta said. “But it’s a pretty big issue, because there are no slots,” she said, referring to the appointment slots available. “They’re gone sometimes by 8:03 a.m. We have sometimes seen that the spots are gone by 8:01 a.m. And everyone knows it.”

On February 24, 2023, the Los Angeles Times cited a Venezuelan migrant who went through this experience in Matamoros, Tamaulipas:

The 25-year-old from Venezuela eventually secured appointments for himself and his wife, but the slots filled up so quickly that he couldn’t get two more for their children. They weren’t worried though — they had heard about families in similar situations being waved through by border officials.

Instead, he said, a U.S. Customs and Border Protection agent told them last week that because each member of the family did not have an appointment: “You two can enter, but not your children.”

— Gonzalez, Valerie. “Families Consider Separation to Seek Asylum as They Face Limited Appointments through CBP App.” The Monitor. February 22, 2023. <https://myrgv.com/local-news/2023/02/21/families-consider-separation-to-seek-asylum-as-they-face-limited-appointments-through-cbp-app/>.

— Castillo, Andrea. “Forced to Apply for Asylum on an Overloaded App, Migrants Face Decision to Split up Families or Wait Indefinitely.” Los Angeles Times. February 24, 2023, sec. Politics. <https://www.latimes.com/politics/story/2023-02-24/asylum-seeking-families-consider-separation-shortage-mobile-app-appointments>.

Sector(s): Laredo Field Office

Agency(ies): Office of Field Operations

Event Type(s): Family Separation

Last Known Accountability Status: Unknown

Victim Classification: Family Unit, Venezuela

July 26, 2022

A U.S. District judge sentenced former CBP officer Simon Medina to 24 months in federal prison (original link). Medina admitted that, while serving at the Laredo, Texas port of entry,

between May 25 and Aug. 6, 2020, he allowed several individuals to enter the United States with contraband in their vehicles on approximately 20 occasions. Although not assigned to the entry lanes at the Laredo Port of Entry, Medina would open a lane and allow his co-conspirators to pass through without inspecting their cargo. Medina also accepted gratuities from his partners.

Medina had pleaded guilty on March 8, 2022. CBP’s Office of Professional Responsibility carried out the initial investigation of his case.

— “Former law enforcement officer heads to prison for allowing contraband into country” (Texas: U.S. Attorney’s Office Southern District of Texas, July 26, 2022) https://www.justice.gov/usao-sdtx/pr/former-law-enforcement-officer-heads-prison-allowing-contraband-country.

Sector(s): Laredo Field Office

Agency(ies): Office of Field Operations

Event Type(s): Corruption

Last Known Accountability Status: Criminal Conviction, OPR Investigation Closed

Victim Classification:

December 2021

A January 2022 Human Rights First report recounted the consequences of CBP officers’ repeated refusal to grant humanitarian parole to a 19-year-old Honduran woman with a high-risk pregnancy.

The woman who was eight-months pregnant and experiencing severe bleeding, had been denied medical treatment in Ciudad Acuña and attempted three times to enter the United States to seek protection. Each time she was expelled by DHS to Ciudad Acuña under Title 42. By the time CBP reversed its initial parole denial following advocacy by Charlene D’Cruz, an attorney with Lawyers for Good Government, the woman had disappeared and remains missing as of January 2022.

A Shameful Record: Biden Administration’s Use of Trump Policies Endangers People Seeking Asylum (New York: Human Rights First: January 13, 2022) https://www.humanrightsfirst.org/resource/shameful-record-biden-administration-s-use-trump-policies-endangers-people-seeking-asylum.

Sector(s): Del Rio, Laredo Field Office

Agency(ies): CBP

Event Type(s): Denial of Protection to Most Vulnerable

Last Known Accountability Status: Unknown

Victim Classification: Female, Honduras, Medical Condition, Pregnancy, Single Adult